Level 3 Technical Support Specialist Full-Time in Burlington

Industry: Unknown Triage reported issues utilizing Freshdesk and Jira tools Test & troubleshoot issues Write and update product documentation Communication between customers and the organization Maintain strong knowledge of company products Work alongside product owner to schedule into releases Root cause analysis & incident reviews Work with operations & clients on deployment plan Bachelor's degree in Engineering or equivalent 3 years experience in a Software Support Role Knowledge of PC Hardware, software oper…

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